We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly if you have a complaint about any aspect of the services we provide, please write or speak to the Practice Manager. It may not be possible to see the Practice Manager without an appointment. If you do make a complaint we will acknowledge this in writing within 3 working days, and will endeavour to provide you with full details of our investigation and conclusions within 10 working days from the date your complaint was received. It may take longer to provide you with a final response if more information or investigation is needed. If you do not feel that we have dealt with your complaint to your satisfaction we will direct you to the appropriate authority to help you.