We hold surgeries daily except on Sundays and public holidays.
If you have an urgent medical need, we will do our best to see you on the day. But, you may not see your preferred doctor.
We kindly ask that you only request to see a GP on the same day if it is urgent. A phone call from a GP may be enough.
Fitness-to-work notes
These cases don't need urgent GP appointments. Under normal circumstances, you can handle them in advance. If you are asking for an appointment about these, please tell the receptionist. They can arrange other help for you.
When requesting an appointment or home visit, tell the receptionist the name of your preferred doctor. At times, we may not be able to guarantee that you will see your preferred GP. Yet, we will do our best to accommodate your request.
Chaperones
You are entitled to request or we may offer the presence of a chaperone during your consultation or procedure at the surgery. This can be a nurse, health care assistant or appropriate member of staff from the surgery, with your agreement. If you are not sure whether or not you would like a chaperone please contact the surgery to discuss before your appointment.
Cancelling an appointment
To help us provide the best service possible, please let us know as soon as possible if you need to cancel an appointment you can call the surgery (24/7) and leave a message by pressing option 6.
** If you wish to cancel an appointment please telephone as soon as possible on 01983 817200 **
We will then be able to offer your cancelled appointment to someone else.
We appreciate your cooperation!
Home Visits
Home visits are at the discretion of your doctor. Please do not ask your doctor to visit unless the patient is too ill or unable to come to the surgery. A rash or fever won't stop patients from coming to the surgery. It won't endanger others. Tell the receptionist when you arrive. If you need a home visit, call 01983 817200 between 9.00 - 10.30 am Monday to Friday. Call sooner if it's very urgent.
How To Obtain Treatment If You Are Away From The Area
If you fall ill while away from home or living outside the practice area, a local GP can see you. They will view you as a "temporary patient". If you stay longer than three months, the GP may wish to register you on their list as a permanent patient. This is important for you. It's for your new GP, and especially your former GP. They can ensure passing on your medical history.